Frequently Asked Questions

FAQ's

Do you offer custom designs?

At this stage, BRBD focuses on our signature rural lifestyle range — including breed‑specific dog caps, BRBD apparel, and workwear.

Custom requests may be considered for bulk orders.
Email us at hello@brbd.com.au and enquire if you have something in mind.

Where are BRBD products made?

Our products are made through a mix of Australian and international suppliers who specialise in premium apparel, accessories, and workwear.
Each supplier is selected for quality, reliability, and craftsmanship.

How does BRBD pricing work?

Our pricing reflects the quality of materials, small‑batch production, detailed embroidery, and the specialist suppliers we work with.

Many items are made individually or in limited runs, not mass‑produced.

We aim to keep prices fair while maintaining the durability, authenticity, and rural identity that BRBD stands for.

Do you offer exchanges?

Yes — for sizing issues on apparel, as long as the item is unworn and in original condition.

Custom or embroidered items may not be eligible unless faulty. Other products may not be eligible for exchange once delivered.

Return postage and handling may also be at your own expense.

Can I cancel or change my order?

Orders begin processing quickly.
If you need to make a change, contact us immediately — we’ll do our best to help before production or packing begins. Unfortunately, we cannot guarantee a pause if your product has already begun production

Why are some of my products arriving separately?

We work with a small network of trusted suppliers who specialise in different product types. Because items are made and shipped from different locations, your order may arrive in multiple parcels.

Everything is still part of the same order — it just travels from different places.

It will arrive :)

Please read our Shipping Policy.

How long does shipping take?

Most orders arrive within 7–14 business days, depending on the product and supplier.


Some embroidered or specialty items may take a little longer.


You’ll receive tracking updates as each parcel ships.

What do I do if my item arrives damaged?

If your item arrives damaged, take clear photos and contact us within 7 days at hello@brbd.com.au.

Under Australian Consumer Law, you are entitled to a replacement or refund for goods that arrive damaged, faulty, or not as described.

We’ll organise the appropriate remedy as quickly as possible.

How do I get a refund?

We follow the requirements of the Australian Consumer Law.

You are entitled to a refund, replacement, or repair if your item is:

  • faulty
  • damaged
  • not as described
  • not fit for purpose

For change‑of‑mind returns, items must be unused, unworn, and in original condition.
Change‑of‑mind returns may be refunded as store credit depending on the product type. Store Credit will not be applied until the item is returned and assessed by our bush team.

Please ensure to read our Refund Policy

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