Shipping policy

Shipping Overview

BRBD ships Australia‑wide using trusted fulfilment partners. Depending on the product, your order may be shipped from an Australian supplier or an international fulfilment partner. All shipping costs are calculated at checkout.


Processing Times

Orders are processed between 2 and 7 days. During peak periods, product launches or restocks, dispatch times may extend slightly.

Some products are fulfilled by external fulfilment partners. In these cases, dispatch times may be longer, and delays outside our control can occur. BRBD cannot accept liability for delays caused by our fulfilment partners or their carriers, but we will always do our best to assist if an issue arises.


Shipping Rates

Standard shipping within Australia is $4.99 flat rate. Express options may appear at checkout when available.

Customers are responsible for all shipping charges.


Delivery Timeframes

Delivery times vary depending on the fulfilment location:

  • Australian fulfilment: usually 3–10 business days

  • International fulfilment: usually 7–20 business days

Regional and remote areas may experience longer delivery times.

Please note: delivery timeframes are estimates provided by the carrier and may vary due to weather, peak periods, or unforeseen delays.

Some products are fulfilled by external fulfilment partners. In these cases, delivery times may be longer, and delays outside our control can occur. BRBD cannot accept liability for delays caused by our fulfilment partners or their carriers, but we will always do our best to assist if an issue arises.

Once an order has been dispatched, delivery is the responsibility of the carrier. BRBD cannot guarantee delivery dates.

Reminder: delivery times start once the order has been processed and dispatch has been organised.


Order Tracking

Most orders include tracking, and you will receive a tracking number via email once your order has been dispatched. Tracking availability depends on the fulfilment partner handling your order.

Some fulfilment partners may dispatch orders without a tracking number. In these cases, BRBD is not liable for the absence of tracking information, as this is determined by the carrier and fulfilment partner. We will always assist where possible, but tracking cannot be guaranteed for every product.


Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact us at hello@brbd.com.au and we will assist you.

BRBD is not responsible for:

  • incorrect shipping details provided by the customer

  • parcels marked as “delivered” by the carrier

  • delays caused by the carrier or external factors

We will always do our best to help resolve any issues.


Incorrect Address

If you entered the wrong address at checkout, contact us immediately. If the order has not yet shipped, we can update the address. If the order has already been dispatched, BRBD is not responsible for misdelivery.


Pre‑Orders & Backorders

If an item is listed as a pre‑order or backorder, the estimated dispatch date will be shown on the product page. Orders containing pre‑order items will ship once all items are available.


International Shipping

BRBD currently ships within Australia only. Some products may be fulfilled internationally depending on stock and production location.


Contact Us

For any shipping questions, reach out at hello@brbd.com.au.